Skip to content

Better Conversations

The name for a person-centred approach of ‘working with’ citizens across a number of health and care programmes

‘Better Conversations’ has been supporting the health and care workforce across Leeds since 2018.  We provide space for staff to reflect on their conversations, and explore their communication skills in a supportive environment.

The aim of Better Conversations is to enable personalised care through good quality conversations.

We want to move away from the paternalistic dynamic that has historically dominated health and care conversations, where staff view themselves as “experts” with a role to “fix” people. We support the workforce to think about how they can enable more collaborative conversations, where the aim is to empower people to take ownership of their health and care.

Our aims are to:

  • work with teams to embed and sustain better conversations across health and social care in Leeds;
  • work alongside leaders, champions and teams to support person-centred ways of working.

The Better Conversations team are currently able to offer:

  • An e-learning package with reflective exercises and theory around core communication skills. (1 hour self-study)
  • A facilitated 3-hour interactive Zoom workshop with staff across Leeds.

Meet the team.

For more information about the online training options currently available, visit: 

Please note, our classroom based Skills Days are currently on hold due to COVID-19.

Our training offer is available to all staff working across the health and care system in Leeds, including Leeds City Council and the community sector.