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Making services better coordinated

Having to keep telling different people the same information – your personal details, your health history, what medication you’re taking – can be frustrating at the best of times. It’s even more stressful when you’re not well.

Lack of communication between different services can also cause more serious problems, like delays getting home from hospital, or being admitted to hospital when you could have been supported at home.

We want to fix this, by improving the way different staff, teams and organisations work together at every point – and improving how well they communicate with you, and with each other.

We will try not to involve too many new faces so you don’t have to keep repeating information to different people. And we will find ways to treat and support you at home or nearby, rather than dragging you into hospital for checks and follow-ups unless absolutely necessary.

What will I notice?

  • If you’ve been in hospital before you may notice that the process of leaving hospital is smoother and better coordinated.
  • If you have a fall or become poorly, you may be able to stay at home and get treatment and support there, or spend time in a short-term rehabilitation facility or ‘community bed’, rather than having to go to hospital.
  • If you need to use a mix of health and care services you should be given a named person to contact at any point – even if you move from one service to another.
  • Some procedures that were done by a consultant in a hospital setting could be provided by qualified people outside of hospital.
  • You and your family or carers will be offered the opportunity to be more involved in decisions about your care.

Your views are very important to us and will be used to shape future services – please get involved.