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Have a better experience of using emergency care

We want to ensure that everyone has a positive experience of urgent care from accessing services to receiving the highest standard of care by healthcare professionals.

Leeds is looking at the way urgent care services work in the city. We have collected the views of more than 4,700 local patients through several combined pieces of research.

The most recent survey of 2,700 patients was analysed by researchers at Leeds Beckett University, and found that 85% of patients were happy with their recent experiences of Urgent Care services.


Read the reports on public opinion about urgent care services here:

Urgent Care in Leeds: What is the User Experience? Analysed by Health Together at Leeds Beckett University, April 2015

As part of its review of urgent care in the city, Leeds Clinical Commissioning Groups (CCGs) conducted a survey during 2014, to gather patient and carer opinion.  Read the full report here.

The aims of the survey were to:

  • Understand what influences patient choices when accessing urgent care
  • Gain insight into the experiences of patients accessing urgent care
  • Gain insight into patients’ understanding of the range of urgent care services currently available to them.

You can also read about the Questions and Answers arising from the report here.


Brainbox Research: Evaluation of the 2013-14 Winter Awareness Campaign, June 2014

This report summarises research undertaken for the three NHS Clinical Commissioning Groups (CCGs) in Leeds to evaluate their 2013/14 Winter Awareness campaign and to make recommendations for how the campaign should run in the future. It also looked at which NHS services people have used, asked how people decided to which service to access, and why they attend A&E when they might have accessed an alternative service.  Read the full report here.


What is crisis care in Leeds really like for us? Service-user perspectives gathered by ‘Together We Can’, October 2014

As a member of the Leeds Mental Health Partnership Board, Together We Can carried out a short piece of research into experiences of crisis care in Leeds. Insights from the report will contributed to the evolution of crisis support in Leeds as well as the Mental Health Crisis Care Concordat.  Read the full report here.


Shakespeare Walk-in Centre Report, May 2015

This report was commissioned by NHS Leeds North CCG and details findings from insight around patient perceptions and behaviours towards the Shakespeare Walk-in Centre and patient visions of an ideal GP practice.


A&E Report, 2014: People’s experience in Accident and Emergency (A&E) departments

This report by Healthwatch gathered insight from patients at Leeds General Infirmary (LGI) and St James University Hospital (SJUH) in Leeds. The focus for this project was to look at waiting times, reasons why people attended A&E and the way people understood the role and function of the Clinical Decision Units (CDU).


Do you have experience of accessing urgent care services in Leeds? Are you interested in helping to shape how these services will work in the future? Please get in touch.